Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Gift Card Selling Season – Our annual ‘Buy $50 Get $10’ promotion started on Wednesday, November 16.  All stores should have implemented all promotional materials.  Because of some confusion on the gift card change-over, the Promotion Alert remains available in the accounting portal and Sizzle for clarification on how to handle each version of our gift cards.

RECURRING TOPICS

  1. Holiday Décor – Time to decorate for the holiday season! As in years past we encourage all stores to decorate for the Christmas and winter holiday season.  Please remember the original guidelines for holiday decorations as we wish to ensure that our decorations are in good taste and display an appropriate level of tact.  Staff should plan to decorate shortly after Thanksgiving Day.  Below is a reminder of a few of the guidelines:
    1. Please do not gift-wrap wall art
    2. No cling-ons, ‘snow’ sprays, or markers on windows
    3. Please no multi-colored lights or multi-colored garland
    4. Recommended for use: green garland, white lights, poinsettias, ‘gold snow flakes’, and tree ornaments or bulbs
    5. Don’t forget the holiday music!
  1. Holiday Season – Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference, though it is always wise to look at your individual store sales’ trends for exceptions:
    1. First three weeks of December sales volumes begin to dip
    2. Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 19 or 20 this year) begins to get busy.  Each weekday is 50-75% up on a normal weekday.  Christmas Eve often does the equivalent sales volume as a busy Saturday or soft Sunday.  We are closed Sunday, Christmas Day (only day of the year) and then Monday, December 26 will be like a busy Sunday, and 27-31 will be the equivalent of Saturday-like sales.  We often set weekly sales records during this week.  No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week.  You will want as much staff available throughout this week as possible.
    3. New Year’s Day (Sunday Jan 1) – Up 20% on a normal Sunday. Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late.  Hours are 8am-3pm.
    4. That following day will be normal strong Sunday.  Then business falls off on Monday, Jan 2.  At that point, cut staff and start cleaning!

OPERATIONS MANUAL CHANGES

  1. None.