Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.
NEW INFORMATION
- Kids Menus – Be advised, Great Lakes Hamco’s printing source as made an error. Your kids menus may be an old copy! Please look at your kids menus. Prices should be as follows: Kiddie Kakes $4.99, Scrambled Egg $3.99, Grilled Cheese $5.49, French Toast $5.29, Smiley Face Pancake $5.49, Chicken Tenders $5.99. If your menu prices are not these, please reach out to tony@buyhamco.com and he will send you another case with correct pricing.
- Quarterly Conference Call – Reminder, next Wednesday, November 20 at 3:00pm we will conduct our system-wide, all General Manager conference call. As usual, Corporate GM attendance via video is required, and all GM attendance is highly encouraged. Supervisors and black shirt Shift Leaders are also welcome to attend. This will be a 30 minute call. An invitation and agenda will be provided on Monday, November 18 via email.
RECURRING TOPICS
- Gift Card Promotion – It’s that time of year again! Time to sell gift cards! The ‘Buy $50, Get $10’ promotion is underway. Attached is our Promotional Alert. Please read, educate your staff, and be ready to sell! Scramblers Gift Card Promo SOP City Gift Card Promo SOP
- DoorDash – As promised, attached is our October data from DoorDash. Please review. DoorDash Data
- Holiday Season – Holiday Hours signs should be in your lobby now. Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference though; it is always wise to look at your individual store sales’ trends for exceptions:
- Day before Thanksgiving (Wednesday, Nov 27) – Up 20%
- Thanksgiving Day (Thursday, Nov 28) – In many locations volume is the same as a normal Thursday, but condensed to only 4 hours, as we are only open 8am-Noon. Makes for a busy rush, so be prepared!
- Black Friday (Friday, Nov 29) – Very busy. Up 75-150% from a normal Friday. Sometimes even busier than Saturday or Sunday of that weekend.
- First three weeks of December sales volumes begin to dip. Don’t over-staff!
- Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 19 or 20 this year) begins to get busy. Each weekday is 50-75% up on a normal weekday. Christmas Eve will be on Tuesday, Dec 24 and will feel like a busy Saturday. We are closed Wednesday, Dec 25 Christmas Day (only day of the year) and then Thursday, December 26 will be like a busy Sunday, and the 27th – 31st will be the equivalent of Saturday-like sales. We often set weekly sales records during this week. No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week. You will want as much staff available throughout this week as possible.
- New Year’s Eve (Tuesday, Jan 31) – Expect busy Saturday-like sales.
- New Year’s Day (Wednesday, Jan 1) –Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late. Hours are 8am-3pm. Consider this day like a busy Saturday. Business will start slow, but a strong late morning and lunch rush should be expected.
- Business will then stay strong through the balance of the weekend and then fall off on Monday, Jan 6. At that point, cut staff and start cleaning!
- Gift Boxes – Our holiday gift boxes are designed to be very small, easy gifts for our guests to purchase and give to friends and family during the holiday season. Attached is the SOP for these boxes!
OPERATIONS MANUAL CHANGES
- None.