Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. New Menu – Reminder, your digital cookbook has been updated reflecting your new menu; however, also provided below is your Product Prep Guide listing all necessary new skews, photos, descriptions, prices, recipes, and prep instructions for our ‘Newest Creations’ category. Videos are also attached below.

RECURRING TOPICS

  1. Holiday Season – We are only a few short weeks away from our holiday season. Please look for your Holiday Hours signs and have them ready to place in your lobby.  Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference though; it is always wise to look at your individual store sales’ trends for exceptions:
    1. Columbus Day/ Indigenous Peoples’ Day (Monday, Oct 13) – Many municipalities do not recognize this as a federal holiday any longer (in conjunction with the recognition of Junteenth instead) and will therefore not impact sales as in years past. However, some do.  Check your local schools and government offices and adjust your sales expectations accordingly.
    2. Diwali (Monday/Tuesday, Oct 20-21) – Depending on your location and your surrounding community, this holiday can have a very large impact on your business. Last year, some of our locations saw 100% increase in sales.
    3. Halloween (Friday, Oct 31) – No change. However, if your staff chooses to dress in costumes on this day or often the Sunday before, this will be permitted (within good taste) and our social media team would love photos!
    4. Daylight Saving Time Ends (Sunday, Nov 2)- Up 25%
    5. Election Day (Tuesday, Nov 4) – Up 15 – 25% (Local elections are not as impactful as Federal)
    6. Veterans Day (Tuesday, Nov 11) – Up 20 – 25%
    7. Day before Thanksgiving (Wednesday, Nov 26) – Up 20%
    8. Thanksgiving Day (Thursday, Nov 27) – In many locations volume is the same as a normal Thursday, but condensed to only 4 hours, as we are only open 8am-Noon.  Makes for a busy rush, so be prepared!
    9. Black Friday (Friday, Nov 28) – Very busy.  Up 75-150% from a normal Friday.  Sometimes even busier than Saturday or Sunday of that weekend.
    10. First three weeks of December sales volumes begin to dip. Don’t over-staff!
    11. Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 18 or 19 this year) begins to get busy.  Each weekday is 50-75% up on a normal weekday.  Christmas Eve will be on Wednesday, Dec 24 and will feel like a busy Saturday.  We are closed Thursday, Dec 25 Christmas Day (only day of the year) and then Friday, December 26 will be like a busy Sunday, and the 27th – 31st will be the equivalent of Saturday-like sales.  We often set weekly sales records during this week.  No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week.  You will want as much staff available throughout this week as possible.
    12. New Year’s Eve (Wednesday, Jan 31) – Expect busy Saturday-like sales.
    13. New Year’s Day (Thursday, Jan 1) –Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late.  Hours are 8am-3pm. Consider this day like a busy Saturday.  Business will start slow, but a strong late morning and lunch rush should be expected.
    14. Business will then stay strong through the balance of the weekend and then fall off on Monday, Jan 5.  At that point, cut staff and start cleaning!

OPERATIONS MANUAL CHANGES

  1. None.