Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.
NEW INFORMATION
- Our coronavirus response – As mentioned in last week’s update, while we have asked most of our employees to file for unemployment compensation benefits, it is critical that they understand that upon the opening of the restaurants in short time, they will have a job with Scramblers. This makes them our number one priority. If General Managers expect to open their restaurant and operate as normal upon the lifting of this closure, the most critical thing that they can do is stay in constant contact with their Scramblers employees! DO NOT go several days without speaking to your staff. Ensure them that we will need them back and encourage them to stay committed to Scramblers through this difficult time. Scramblers is not going anywhere. We will endure this difficult time and thrive when it is past us. However, we need our employees! Managers, please stay connected to your staff. Call, and text regularly. Find out how they’re doing. Maintain a close relationship with all of them. We will need them in just a few weeks!
RECURRING TOPICS
- Upon reopening – The following is a list of precautions that Scramblers took before the closing that we would like to reiterate as part of our operations upon the reopening of the restaurants:
- All bussers and food-runners will wear gloves throughout their shift both in the dining room and in the kitchen.
- Maintain hand-sanitizer stations with signs in all restaurant lobbies.
- At our request, Great Lakes Hamco will be providing all crayons in individually wrapped packs of four. Staff should discard used crayons after single use and provide new to all guests. Do not collect used crayons and re-distribute to guests in other-wise unsanitary containers. This will be a permanent policy change.
- Scramblers Menu Guide – During our closure, we will be working on a full and accurate update of the Operations Manual to include the three books that make up the Scramblers Menu Guide (Cook Book, Recipe Book, and Prep Book). Once complete, we will publish in the Library in the Coop and print out a full color, hard-bound copy for every Scramblers restaurant. You can expect your copy shortly after the re-open.
- Orlando Bread – Due to significant ongoing issues with service and product, we have been working with Orlando Bread and GFS to change our existing bread distribution system. We have elected to begin to take all Orlando Bread products frozen distributed through GFS. Beginning sometime after our re-opening we will make this change to frozen bread. You will work with GFS to order bread and have it delivered to you on GFS truck deliveries in frozen form to be held in your freezer and slacked out as necessary. While this method gives our restaurant managers more control and better product, it will require a more active role in our bread program. We anticipate much fewer mold issues, better consistency of product, and less logistical turmoil in the future.
- The Shop – Don’t forget, you can purchase uniforms at shopscramblers.com without a required login or password, or still on the Coop.
- Online Job Applications – You asked and we listened! At the managers training last week, it was a consistent theme that all stores need more applicants to help staff their store. As a result, we have created a new way to apply to work at Scramblers. For many years the only way to apply to Scramblers was to print out a hard-copy application and hand-deliver it to the restaurant. Last week we created an on-line application for ease and convenience of the restaurants and our future team-members. Online applications can be found under the ‘Careers’ tab on our website. Future team members will be asked to select a location. This will allow the application to be sent directly to the General Manager, District Manager and Franchisee’s email. It is then the responsibility of the General Manager to reach out to the applicant to set up an interview.
OPERATIONS MANUAL CHANGES
- Food Preparation – Several changes have been made to the Scramblers Menu Guide made up of the Cook Book, Recipe Book, and Prep Book. These will soon be published in the ‘Food Preparation’ chapter of the Operations Manual. Look for it soon. A Full-color, hard-bound copy will be sent to you as well.