Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.
NEW INFORMATION
- New Burger – Since the reopening of the restaurants in mid-May, Gordon Food Service, along with many other food suppliers, has struggled with the ability to obtain and provide meat products including steaks and burgers. While we saw price spikes and rebounds, we also began to research alternative options for our burgers. In doing so, we discovered a fresh, half-pound, angus beef burger at a comparable price to our frozen patties. Based on testing in multiple stores over the course of several weeks, we have decided to make a permanent change to this new burger. You will see the change to the GFS order guide soon.
- Ask for Mask – As our government’s response to the Coronavirus and the general public’s attitude toward this outbreak continues to morph and change, we must adapt quickly as a company and adjust our policies to comply with guidelines and regulations as well as public sentiment. Most municipalities in which our restaurants are located have implemented a mask mandate in some form. While it has been our intent up until now not to enforce this mandate, the public’s position on this has changed enough that we must now begin to ask our guests to comply with the mask order. We have put signs on all doors indicating that masks are now ‘required’ and we are now asking our staff to request that guests wear masks in the restaurant when they are not sitting at their table. As a way to prevent conflict and not lose valuable customers, we have provided a couple dozen disposable masks in all corporate restaurants at the hostess station to be handed to guests who may have forgotten their mask. This additional cost to our operation is not negligible if these masks are not treated with care. These are only to be used in circumstances when a guest wishes to dine with us but has forgotten to wear a mask. While we do not wish to create conflicts with guests, we do wish to remind them of the state or county mandate so we do not upset guests dining with us who are in compliance. Please contact Brandon or Tim for any necessary clarification.
RECURRING TOPICS
- Operations – As we continue to battle the on-going fears of the coronavirus, we have had to endure a sales volume slip from our early July numbers. Please recognize two important factors in our operations. First, be conscious of volume trends when writing your schedules to ensure maximum productivity out of your staff while keeping costs under control. Second and more importantly, it is time to have a renewed focus on the quality of the Scramblers experience to our guests. With increased fear in the general public and a reduced number of people willing to go out to eat breakfast, we find ourselves competing with many restaurants for a smaller segment of the population. Therefore, we must be the absolute best! It is not enough to be adequate. We must be outstanding, excellent, and remarkable in every way. Conduct necessary server development training, regular staff reviews, and all Scramblers protocols for operations to ensure we are holding ourselves and our staff to a better standard.
- Bread – We have decided to make another change to our bread provider. After ongoing struggles with Orlando, we have found a new baker. Alpha Baking Company will now provide our white, wheat, rye and sourdough as a frozen product distributed through Gordon Food Service. We are excited about the quality and price of this bread and look forward to seeing more consistency and attention to detail from their service. Look for new bread in a few weeks. Individual market exceptions may apply. Please contact Brandon or Tim for more information.
- Scramblers Mask Policy – Attached is our new employee mask policy. Please read and post in your kitchen. Scramblers Mask Policy
- Continue sanitizing – Please don’t forget that we must continue to be vigilant during this time. Restaurants are operating under a figurative microscope. Don’t become complacent. Please continue all ongoing sanitation and risk mitigation factors that we have implemented since the reopening of our restaurants to include, but not limited to, face masks, temperature checks, sanitation stations, hand washing, hand sanitizing, and social distancing.
- Help Stop the Spread Protocol – Please read the attached document to ensure Scramblers compliance with how to handle a staff member who tests positive for the Coronavirus. Help Stop the Spread Protocol
OPERATIONS MANUAL CHANGES
- None