Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. GFS Service Change – After a great deal of negotiations, requests and demands, Gordon has agreed to make a very large-scale and significant change to the way they service our Scramblers and City Egg restaurants. With the elimination of a single point of contact, a new system will be implemented which will include customer service specialists in multiple markets and direct personal interaction with store management.  Most of the details of this change-over will be forthcoming in the next few weeks.
  2. Bread – We have decided to make another change to our bread provider. After ongoing struggles with Orlando, we have committed to a switch to Alpha Baking Company which will now provide our white, wheat, rye and sourdough as a frozen product distributed through Gordon Food Service.  We are excited about the quality and price of this bread and look forward to seeing more consistency and attention to detail from their service.  The new bread is slated to be delivered starting late September.  Individual market exceptions may apply.  Please contact Brandon or Tim for more information.

RECURRING TOPICS

  1. Fall LTO – We are currently in the final stages of development of the Fall LTO menu. Final details are being sent to the printer to begin production of these menus in the next week.  We expect menus, product preparation guides and videos to be available and in your restaurant by the beginning of September for a start date of Wednesday, September 16.  We will have three fall menu staples including the Autumn Harvest Combo (turkey on cranberry walnut bread and pumpkin bisque), the Game Day Skillet, and the Pumpkin Stuffed French Toast, as well as two new items including a homemade recipe buffalo-style chicken salad, and a southwest frittata.  Look for these items in a few weeks.
  2. Continue sanitizing – Please don’t forget that we must continue to be vigilant during this time. Restaurants are operating under a figurative microscope.  Don’t become complacent.  Please continue all ongoing sanitation and risk mitigation factors that we have implemented since the reopening of our restaurants to include, but not limited to, face masks, temperature checks, sanitation stations, hand washing, hand sanitizing, and social distancing.

OPERATIONS MANUAL CHANGES

  1.  None.