Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Fall LTO ending – Reminder, December 24 is the last day of the Fall LTO. Please keep this in mind when ordering your products.  You may not pull the LTO early, but if you have too much product on the 24th, please do not let it go to waste.  You may extend the LTO menu in your store one additional week, but must end no later than Jan 1, 2022.

RECURRING TOPICS

  1. Gift Card Promotion – Attached is a link that shows all gift card sales in all Scramblers locations throughout the season. Have a great gift card selling season!     Gift Card Sales Tracker
  2. Gift Card Balancing – Upon implementing the new Sizzle version of our Scramblers Gift Cards, we have found that many stores are having trouble properly reconciling the gift cards when balancing books at the end of the day. Therefore, we have attached instructions for managers to better understand how this reconciliation works.  Please review.     Gift Card Balancing SOP
  3. Reduce Your Wait – We have updated our Call Ahead Seating Policy. While this policy has been in existence for many years at Scramblers, we still find it implemented incorrectly system-wide.  Therefore, in an effort to simplify the policy and make sure staff is properly trained on how to administer this policy, we have updated it slightly to include a new name.  The new and improved ‘Reduce Your Wait’ policy is explained in detail in the attached document, and new store signage was delivered to your restaurant in the coming week.    Reduce Your Wait Policy
  4. The Scramblers Difference – In a commitment to our ongoing staff training, we have decided to take an excerpt from our Server/Cook operations manuals and display to all of our staff a little knowledge about what makes Scramblers food different! Posters the size of our New Uniform poster, reminding our staff about the many things that make Scramblers food superior, have been ordered and will be delivered to all restaurants in the coming weeks.  When you receive yours, please display it with pride somewhere in your kitchen for all staff to see.

OPERATIONS MANUAL CHANGES

  1. None.