Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

NEW INFORMATION

1. New Water Policy – We are making a significant fundamental change to our Scramblers operation in the form of a new water policy. In our ongoing efforts to improve our operations, we have identified a shortcoming that requires a very simple fix to streamline our system and improve our guests’ experience.  We are going to eliminate water liters!  The embarrassing, yellowed, cracked, always-looking-dirty water liters have to go!  Fortunately, eliminating them allows us to streamline our inventory of glassware in the restaurant, save money, make for a better look to the guests, speed up our operation, and eliminate an eyesore all at the same time!  Here’s how it works:
   1. First, all restaurants must change over their glassware to 2 glasses! A 16oz pint glass, and a 12oz pint glass.  That is all.  These will serve the purpose of much of our current glassware.  These will serve as glasses for water, soda, tea, cocktails, and juice!
   2. All restaurants should eliminate current fluted 9oz, 12oz, and 16oz glasses, as well as 20/22oz soda pop cups. All restaurants should also eliminate all plastic water liters!
   3. The new water policy is simple. No more 9oz water glasses or water liters to tables.  Hostesses will lead guests to their table with menus and silverware, help facilitate seating (as appropriate), hand menus to individual guests after they are seated, and then take their drink order on their tablet.  If a guest requests water, the hostess will go to the kitchen, gather 16oz water glasses, fill them with ice and water, and deliver them to the guests who requested water at the table, while assuring guests who ordered another beverage that their server will deliver those drinks momentarily.  He/ She will then return to the host station to greet the next guest.  Hostesses will no longer deliver water liters or empty 9oz water glasses to tables.  Servers will attend to guests with water in the exact same manner that they would guests with other beverages such as soda.  Refill as necessary.
      1. To be clear, hostesses will only be responsible to get 16oz pint glasses of ice water for guests who request it
   4. While we have eliminated the plastic water liters, all restaurants should have available 6 new glass water liters. These are only to be used for guests who request a water liter at the table or a large group to help facilitate refills for servers.
   5. The following illustrates the change and conversion to the new inventory that all Scramblers Restaurants should have on hand for beverages:

Former Inventory                                                       New inventory

72 ea 9oz fluted water & small juice glass                 0

36 ea 12oz fluted large juice glass                              36 ea 12oz pint juice glass

48 ea 16oz fluted pop glass                                        96 ea 16oz pint water, juice & cocktail glass

48 ea 20/22oz fluted plastic pop cup                         0

36 ea 8oz kids cup                                                       36 ea 8oz kids cup

24 ea 16oz pint cocktail glass                                     0

24 ea Stemless wine glass                                          24 ea Stemless wine glass

12 ea 20oz cocktail mason jar                                    12 ea 20oz cocktail mason jar

48 ea 1-liter plastic water decanter                            6 ea 1-liter glass water decanter

1. In keeping our costs low for this change-over, below is a breakdown of the price of these new glasses. As you will see, this changeover is very inexpensive and should therefore not need to happen gradually, rather can be done with one simple order.

• Libby 12oz glass, $44.65/ case x 2 cases = $89.30
• Libby 16oz pint glass, $21.76/ case x 5 cases = $108.80
• Libby glass water liter, $36.07/ case of 6 x 1 case = $36.07
• Grand total for changeover = $234.17

• If you have questions regarding the purchase of these items, please contact Tim Trautman or our Wasserstrom Representative, Kate Gushing, directly at (614) 657-0131.
• Most of these glasses will be in stock by the end of next week and can be ordered in whole. This policy change should be implemented in your restaurant no later than Friday, May 31, 2024.
• Both Server and Hostess Operations Manuals are being updated now to reflect this new policy change. These will be published to the Coop soon.

2. Mother’s Day – This year Mother’s Day is less than two weeks away on Sunday, May 12! Look at your schedules and staffing and make a plan for our busiest day of the year!  This is often a good time to inventory your smallware, china and flatware.  Now is the time to purchase these items to insure you’ll have what you need.  Keep in mind, as mentioned earlier, glassware will be replaced in most circumstances, so don’t order old glasses that will need to be replaced in the next couple of weeks!

RECURRING TOPICS

1. Social Media – Our May social media calendar is here! Click the link below to see our upcoming schedule and, as always, if you are interested in being part of our online digital marketing campaign for your restaurant, contact Kelly directly.
2. Scramblers App – We have updated our promotion on the Scramblers App to $2 off any Spring/Summer LTO item. Please be prepared to honor this discount for guests who wish to redeem this on their phone.

OPERATIONS MANUAL CHANGES

1. None.