Operations Update

 

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Social Media Calendar – Our June calendar is here! As always, if you or your restaurant have any interest in participating in our on-line social media campaign, contact Kelly directly.   June Social Media Calendar

RECURRING TOPICS

  1. New Water Policy – We have made a significant fundamental change to our Scramblers operation in the form of a new water policy. All stores should have received their new water glasses and water liters to fully implement this policy.  As a reminder, attached are the details of the policy so that you may implement it correctly in your restaurant.  Here’s how it works:
    1. First, all restaurants must change over their glassware to 2 glasses! A 16oz pint glass, and a 12oz pint glass.  That is all.  These will serve the purpose of much of our current glassware.  These will serve as glasses for water, soda, tea, cocktails, and juice!
    2. All restaurants should eliminate current fluted 9oz, 12oz, and 16oz glasses, as well as 20/22oz soda pop cups. All restaurants should also eliminate all plastic water liters!
    3. The new water policy is simple. No more 9oz water glasses or water liters to tables.  Hostesses will lead guests to their table with menus and silverware, help facilitate seating (as appropriate), hand menus to individual guests after they are seated, and then take their drink order on their tablet.  If a guest requests water, the hostess will go to the kitchen, gather 16oz water glasses, fill them with ice and water, and deliver them to the guests who requested water at the table, while assuring guests who ordered another beverage that their server will deliver those drinks momentarily.  He/ She will then return to the host station to greet the next guest.  Hostesses will no longer deliver water liters or empty 9oz water glasses to tables.  Servers will attend to guests with water in the exact same manner that they would guests with other beverages such as soda.  Refill as necessary.
      1. To be clear, hostesses will only be responsible to get 16oz pint glasses of ice water for guests who request it
    4. While we have eliminated the plastic water liters, all restaurants should have available 6 new glass water liters. These are only to be used for guests who request a water liter at the table or a large group to help facilitate refills for servers.
    5. The following illustrates the change and conversion to the new inventory that all Scramblers Restaurants should have on hand for beverages:

Former Inventory                                                       New inventory

72 ea 9oz fluted water & small juice glass                 0

36 ea 12oz fluted large juice glass                              36 ea 12oz pint juice glass

48 ea 16oz fluted pop glass                                        96 ea 16oz pint water, juice & cocktail glass

48 ea 20/22oz fluted plastic pop cup                         0

36 ea 8oz kids cup                                                       36 ea 8oz kids cup

24 ea 16oz pint cocktail glass                                     0

24 ea Stemless wine glass                                          24 ea Stemless wine glass

12 ea 20oz cocktail mason jar                                    12 ea 20oz cocktail mason jar

48 ea   1-liter plastic water decanter                           6 ea 1-liter glass water decanter

 

OPERATIONS MANUAL CHANGES

  1. None.