Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.
NEW INFORMATION
- Social Media – Our November social media calendar is here! As always, if you would like to participate in our on-going online social media campaign, simply reach out Kelly. We’ll be excited feature you or your restaurant in the coming months! November Social Media Calendar
- Simplot Potatoes – After much negotiation, we are pleased to announce the new contract with Simplot for potato chunks has been finalized. You will see an increase of only a few pennies per pound or $1.80/ case in the coming weeks.
RECURRING TOPICS
- Uber Eats – Attached are the operations metrics for the past 12 weeks from Uber Eats. Take a look at how your restaurant is performing through our delivery services. Uber Eats Metrics
- Lids – A new lid to fit the 5.5 oz black carryout fruit cups is now available through Wasserstrom and is on their order guide under the ‘Disposables’ category.
- Holiday Season – We are only a few short weeks away from our holiday season. Please look for your Holiday Hours signs and have them ready to place in your lobby on Friday, November 1. Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference though; it is always wise to look at your individual store sales’ trends for exceptions:
- Halloween (Thursday, Oct 31) – No change. However, if your staff chooses to dress in costumes on this day or often the Sunday before, this will be permitted (within good taste) and our social media team would love photos!
- Daylight Saving Time Ends (Sunday, Nov 3)- Up 25%
- Election Day (Tuesday, Nov 5) – Up 25 – 35% (Federal elections have more impact than local)
- Veterans Day (Monday, Nov 11) – Up 25 – 35% (Falling on a Monday will increase its impact)
- Day before Thanksgiving (Wednesday, Nov 27) – Up 20%
- Thanksgiving Day (Thursday, Nov 28) – In many locations volume is the same as a normal Thursday, but condensed to only 4 hours, as we are only open 8am-Noon. Makes for a busy rush, so be prepared!
- Black Friday (Friday, Nov 29) – Very busy. Up 75-150% from a normal Friday. Sometimes even busier than Saturday or Sunday of that weekend.
- First three weeks of December sales volumes begin to dip. Don’t over-staff!
- Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 19 or 20 this year) begins to get busy. Each weekday is 50-75% up on a normal weekday. Christmas Eve will be on Tuesday, Dec 24 and will feel like a busy Saturday. We are closed Wednesday, Dec 25 Christmas Day (only day of the year) and then Thursday, December 26 will be like a busy Sunday, and the 27th – 31st will be the equivalent of Saturday-like sales. We often set weekly sales records during this week. No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week. You will want as much staff available throughout this week as possible.
- New Year’s Eve (Tuesday, Jan 31) – Expect busy Saturday-like sales.
- New Year’s Day (Wednesday, Jan 1) –Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late. Hours are 8am-3pm. Consider this day like a busy Saturday. Business will start slow, but a strong late morning and lunch rush should be expected.
- Business will then stay strong through the balance of the weekend and then fall off on Monday, Jan 6. At that point, cut staff and start cleaning!
- Gift Boxes – One of our Franchise operators requested a way to sell gifts for the upcoming holiday season. Therefore, we have put together holiday gift boxes! These are designed to be very small, easy gifts for our guests to purchase and give to friends and family during the holiday season. Attached is the SOP for these boxes!
OPERATIONS MANUAL CHANGES
- None.