Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Holidays – Be advised, highlighted below under “Recurring Topics” are our upcoming holidays. Of note, Halloween is on Friday, Oct 31 and then immediately after is the end of Daylight Savings Time on Sunday, November 2.  This is the time that we roll back our clocks, so when you are writing your schedules for next weekend, remember that you will get busy earlier than a typical Sunday, so you should bring your staff in slightly earlier.  This makes for a busy Sunday.  Then in addition to that, Tuesday, November 4 is Election Day.  Public schools will be off and you should anticipate an up-tic in sales.  Remember this when writing your schedules!

RECURRING TOPICS

  1. Uber Eats Tablets – Great news, starting Wednesday, October 15, Uber Eats was integrated directly into Sizzle! This means it will work just like online orders. The order will go straight to the kitchen and will no longer need to be rung in via the tablet.  Please be aware, the orders WILL still show up on the tablet, so it is critical to pull the tablet from the server’s line so that orders don’t get rung in twice.  However, it must also stay plugged in so that the orders will go through, so you should pull it and plug it in where the servers won’t use it. These tablets will need to be returned to Uber Eats to avoid fees, so please pull these and put them in a specific spot until we get the return labels from Uber Eats.  If you have any questions about how this will work, please contact Philip directly.
  2. New Sausage – Due to some confusion, the abbreviation for the new House Scramblers Sausage Patty is being changed. It will be “House Patties” moving forward.  This is different than what it was the past few days so please make sure staff is aware.
  3. Holiday Season – The Holiday Season is upon us! Please look for your Holiday Hours signs and have them ready to place in your lobby.  Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference though; it is always wise to look at your individual store sales’ trends for exceptions:

 

  1. Halloween (Friday, Oct 31) – No change. However, if your staff chooses to dress in costumes on this day or often the Sunday before, this will be permitted (within good taste) and our social media team would love photos!
  2. Daylight Saving Time Ends (Sunday, Nov 2)- Up 25%
  3. Election Day (Tuesday, Nov 4) – Up 15 – 25% (Local elections are not as impactful as Federal)
  4. Veterans Day (Tuesday, Nov 11) – Up 20 – 25%
  5. Day before Thanksgiving (Wednesday, Nov 26) – Up 20%
  6. Thanksgiving Day (Thursday, Nov 27) – In many locations volume is the same as a normal Thursday, but condensed to only 4 hours, as we are only open 8am-Noon.  Makes for a busy rush, so be prepared!
  7. Black Friday (Friday, Nov 28) – Very busy.  Up 75-150% from a normal Friday.  Sometimes even busier than Saturday or Sunday of that weekend.
  8. First three weeks of December sales volumes begin to dip. Don’t over-staff!
  9. Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 18 or 19 this year) begins to get busy.  Each weekday is 50-75% up on a normal weekday.  Christmas Eve will be on Wednesday, Dec 24 and will feel like a busy Saturday.  We are closed Thursday, Dec 25 Christmas Day (only day of the year) and then Friday, December 26 will be like a busy Sunday, and the 27th – 31st will be the equivalent of Saturday-like sales.  We often set weekly sales records during this week.  No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week.  You will want as much staff available throughout this week as possible.
  10. New Year’s Eve (Wednesday, Jan 31) – Expect busy Saturday-like sales.
  11. New Year’s Day (Thursday, Jan 1) –Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late.  Hours are 8am-3pm. Consider this day like a busy Saturday.  Business will start slow, but a strong late morning and lunch rush should be expected.
  12. Business will then stay strong through the balance of the weekend and then fall off on Monday, Jan 5.  At that point, cut staff and start cleaning!

OPERATIONS MANUAL CHANGES

  1. None.