Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Thanksgiving – As you write your schedules for the upcoming weeks, please consider the unusual sales trends as we head toward Thanksgiving. Please use previous years’ sales trends in your restaurant to know what to expect.

RECURRING TOPICS

  1. Gift Card Promotion – It’s that time of year again! Time to sell gift cards! The ‘Buy $50, Get $10’ promotion that we run every year began Wednesday, November 12.  Attached is our Promotional Alert. Please motivate your staff to sell, as this is a great way to bring guests back in after the new year during the slower months, which directly helps your servers!   Scramblers Gift Card Promotion SOP
  2. Holiday Season – The Holiday Season is upon us! Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference though; it is always wise to look at your individual store sales’ trends for exceptions:

 

  1. Day before Thanksgiving (Wednesday, Nov 26) – Up 20%
  2. Thanksgiving Day (Thursday, Nov 27) – In many locations volume is the same as a normal Thursday, but condensed to only 4 hours, as we are only open 8am-Noon.  Makes for a busy rush, so be prepared!
  3. Black Friday (Friday, Nov 28) – Very busy.  Up 75-150% from a normal Friday.  Sometimes even busier than Saturday or Sunday of that weekend.
  4. First three weeks of December sales volumes begin to dip. Don’t over-staff!
  5. Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 18 or 19 this year) begins to get busy.  Each weekday is 50-75% up on a normal weekday.  Christmas Eve will be on Wednesday, Dec 24 and will feel like a busy Saturday.  We are closed Thursday, Dec 25 Christmas Day (only day of the year) and then Friday, December 26 will be like a busy Sunday, and the 27th – 31st will be the equivalent of Saturday-like sales.  We often set weekly sales records during this week.  No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week.  You will want as much staff available throughout this week as possible.
  6. New Year’s Eve (Wednesday, Dec 31) – Expect busy Saturday-like sales.
  7. New Year’s Day (Thursday, Jan 1) –Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late.  Hours are 8am-3pm. Consider this day like a busy Saturday.  Business will start slow, but a strong late morning and lunch rush should be expected.
  8. Business will then stay strong through the balance of the weekend and then fall off on Monday, Jan 5.  At that point, cut staff and start cleaning!

OPERATIONS MANUAL CHANGES

  1. None.