Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

NEW INFORMATION

1. Gift Card Audits – It’s gift card selling season.  Unfortunately, this also means that if managers are not reconciling gift card sales and redemptions at the end of every day, we become exposed to potential theft.  We are sad to report that while conducting corporate audits of gift card sales we have already discovered and terminated one individual for this infraction.  Managers, you should be verifying gift cards sold and redeemed by reconciling the server’s Dinerware report against the gift card terminal report at the end of every shift.  License holders, you should be requesting the gift cards sold and redeemed report directly from Vantiv and reconciling that report against the weekly recap to verify the accuracy of those numbers.  Also, if your gift card terminal does not have a password lock required to activate or load cards, you should activate that feature.  You may contact corporate for details on how to activate that on your gift card terminal.  Finally, a second password lock feature is also available to activate on your gift card terminal that will prevent a server from accidentally using the gift card terminal as a back-up credit card processor.  Stores should be using the ‘square’ as a back-up credit card processor.  Using the gift card terminal only for gift cards keeps Vantiv costs way down.  Accidentally using it even once as a credit card processor will activate several fees.  Please contact corporate to learn how to activate these password locks.

RECURRING TOPICS

1. Holiday Décor – As in years past we encourage all stores to decorate for the Christmas and winter holiday season.  Please remember the original guidelines for holiday decorations as we wish to ensure that our decorations are in good taste and display an appropriate level of tact.  Staff should plan to decorate shortly after Thanksgiving Day.  Below is a reminder of a few of the guidelines:
   1. Please do not gift-wrap wall art
   2. No cling-ons, ‘snow’ sprays, or markers on windows
   3. Please no multi-colored lights or multi-colored garland
   4. Recommended for use: green garland, white lights, poinsettias, ‘gold snow flakes’, and tree ornaments or bulbs
   5. Don’t forget the holiday music!

OPERATIONS MANUAL CHANGES

1. Scramblers Library – The newest updated version of the Scramblers Operations Manual is available in the Library located in ‘The Coop’.  Please download and print this newest version as a number of documents have been updated.