Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

NEW INFORMATION

1. Summer Savings Pass – Be advised, we have identified a contradiction in our Summer Savings Pass Promotional alert as it relates to the marketing piece of the program. While the alert, used to educate our staff on the details of implementing the promotion, indicates that this 3 dollar pass is to be used as ‘Dine-in Only’ it does not indicate this verbiage on any of the marketing material that the guests see.  Therefore, we must honor this discount on carry-out requests as well.  Please inform your staff.
2. Lamb Westin Potatoes – Now that we have the new potatoes from Lamb Westin in all restaurants, most staff is noticing the subtle differences between the Lamb Westin and the McCain’s potatoes and hash browns. While the hash browns are clearly a superior product to the ones we have been substituted over the past several months, the potatoes are not.  While they are of good quality and flavor, they are clearly a smaller cut which makes them more temperamental.  This means that your cooks must take great care in the preparation of these potatoes for our guests.  These potatoes cook much faster, burn more easily and dry out quickly when not treated properly.  Please recognize the importance of pampering these potatoes with far more diligence that we are accustomed to.  The best approach is to bake them for a shorter period of time (par-bake) season appropriately, and place directly on the flat-top to continue to cook.  They should go directly from griddle top to plate so they are hot and fresh, rather than being held for extended periods of time.

RECURRING TOPICS

1. New Carry-Out Containers – With the dramatically increasing sales of our delivery services and on-line order options, as well as our continuing growth in bulk carry-out Scrambler Packs, carry-out containers have been made available for your purchase through your GFS order guide. These containers will greatly increase the overall quality and presentation of our food in-transit.  Be advised, these containers are not optional. We are requiring all Scramblers Restaurants to be in compliance with this transition as it directly affects our brand system-wide.  Due to the cost of these new containers, recognize the following stipulations.
   1. You will order the new food containers from GFS for the purpose of packaging any food that comes from the kitchen directly to the guest for any and all carry-out orders. This includes Door-Dash, online and individual pick-up orders.
   2. You will continue to provide Styrofoam containers to guests wishing to take their left-over dine-in food with them.

OPERATIONS MANUAL CHANGES

1. None.