Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.
NEW INFORMATION
- Fall LTO – Our Fall LTO Menu is in production. Attached is the digital version of the Product Preparation Guide. Menus have been printed and sent to all Scramblers locations. Please take the next couple of weeks to get your products, train your staff, and get your restaurant ready for a September 16 roll-out. Fall LTO Menu Product Prep Guide
- GFS Service Change – After a great deal of negotiations, requests and demands, Gordon has agreed to make a very large-scale and significant change to the way they service our Scramblers and City Egg restaurants. With the elimination of a single point of contact, a new system will be implemented which will include customer service specialists in multiple markets and direct personal interaction with store management. Each market will have ‘inside’ service reps and ‘outside’ service reps designed to provide a regular and direct point of contact for individual store management to be able to answer questions, resolve issues, and handle all service-related concerns. This next-level service program is currently slated to begin on Monday, September 21. Prior to that date, restaurant management can expect to be contacted by Gordon Food Service to begin working out the details of the change.
RECURRING TOPICS
- QR Code Menu – Please be aware, in spite of the immediate trend developed in the restaurant industry to switch to digital menus upon their re-opening, we have elected not to institute them in Scramblers. In mid-May many restaurants in the industry created QR Codes at tableside to allow guests to scan with their phone and read their menu digitally to avoid paper menus and the potential spread of the coronavirus through contact-surfaces. We considered and debated this idea, but despite the ease of implementation, we believe that guests are far more inconvenienced by this practice than protected from the virus. In our research and surveys, we discovered that guests want normalcy in their dining experience now more so than ever, and do not want to read their menu this way. Therefore, while this practice does still occur in some restaurants, the reduced threat of contracting the virus through contact surfaces and our ability to sanitize our existing menus, has brought us to conclude that we will not be implementing the QR code menu in any of our Scramblers or City Egg restaurants.
- New Masks – New Scramblers masks are finally here! Order your masks in the Shop of the Coop or online directly at http://shopscramblers.com.
OPERATIONS MANUAL CHANGES
- None.