Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Thanksgiving – Next week is Thanksgiving! Expect some dramatic changes in normal day-to-day sales.  We will be open on Thanksgiving Day 8am-Noon.  Black Friday sales are usually very strong, but Saturday sales are very week.  Before finalizing your schedules look at previous years’ sales in your restaurant as a reference to what appropriate staffing levels look like in the coming week.
  2. Holiday Décor – Time to decorate for the holiday season! As in years past we encourage all stores to decorate for the Christmas and winter holiday season.  Please remember the original guidelines for holiday decorations as we wish to ensure that our decorations are in good taste and display an appropriate level of tact.  Staff should plan to decorate shortly after Thanksgiving Day.  Below is a reminder of a few of the guidelines:
    1. Please do not gift-wrap wall art
    2. No cling-ons, ‘snow’ sprays, or markers on windows
    3. Please no multi-colored lights or multi-colored garland
    4. Recommended for use: green garland, white lights, poinsettias, ‘gold snow flakes’, and tree ornaments or bulbs
    5. Don’t forget the holiday music!
  1. Kids Menus – Be advised, Great Lakes Hamco has just sold the last case of Scramblers Kids Menus to our restaurants. This means that the new updated Kids Menu with new pricing has completed production, and any restaurant that orders Kids Menus moving forward will receive the menu with higher prices on it.  Therefore, we have established January 1, 2024 to be the full company change-over date at which time the Sizzle POS system will be updated with the new prices.  All restaurants must have the new menu by this date.  Until then, sharing current menus is encouraged throughout the markets.  If sharing is not an option and your restaurant runs out of the current price menu, using the new price menu while still charging guests old prices is acceptable.
  2. DoorDash – Attached are DoorDash quality control Scramblers full company performance metrics for Q3, broken out by individual restaurant. Please review this feedback in an effort to continue to improve our company’s reputation of quality food and reliability.   DoorDash Q3 Report

RECURRING TOPICS

  1. Gift Card Promotion – Continue to use the attached Promotional Alert as a general reference for this campaign.   2023 Gift Card Promotion Alert
  2. Holiday Season – Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference though; it is always wise to look at your individual store sales’ trends for exceptions:
    1. Day before Thanksgiving (Wednesday, Nov 22) – Up 20%
    2. Thanksgiving Day (Thursday, Nov 23) – In many locations volume is the same as a normal Thursday, but condensed to only 4 hours, as we are only open 8am-Noon.  Makes for a busy rush, so be prepared!
    3. Black Friday (Friday, Nov 24) – Very busy.  Up 75-150% from a normal Friday.  Sometimes even busier than Saturday or Sunday of that weekend.
    4. First three weeks of December sales volumes begin to dip. Don’t over-staff!
    5. Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 20 or 21 this year) begins to get busy.  Each weekday is 50-75% up on a normal weekday.  Christmas Eve will be on Sunday, Dec 24 and will be an expected standard Sunday volume.  We are closed Monday, Dec 25 Christmas Day (only day of the year) and then Tuesday, December 26 will be like a busy Sunday, and the 27th – 31st will be the equivalent of Saturday-like sales.  We often set weekly sales records during this week.  No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week.  You will want as much staff available throughout this week as possible.
    6. New Year’s Eve (Sunday, Jan 31) – Expect normal Sunday sales.
    7. New Year’s Day (Monday, Jan 1) –Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late.  Hours are 8am-3pm. Consider this day equivalent to Memorial or Labor Day Monday.  Business will start slow, but a strong late morning and lunch rush should be expected.
    8. Business will then fall off on Tuesday, Jan 2.  At that point, cut staff and start cleaning!

OPERATIONS MANUAL CHANGES

  1. None.