Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Gift Card Sales – Attached is our running gift card sales tracker! This attachment will be updated weekly.  Please look how your restaurant compares to others in the company and encourage your staff to sell gift cards!   2023 Gift Card Sales Tracker

RECURRING TOPICS

  1. Holiday Décor – Time to decorate for the holiday season! As in years past we encourage all stores to decorate for the Christmas and winter holiday season.  Please remember the original guidelines for holiday decorations as we wish to ensure that our decorations are in good taste and display an appropriate level of tact.  Staff should plan to decorate shortly after Thanksgiving Day.  Below is a reminder of a few of the guidelines:
    1. Please do not gift-wrap wall art
    2. No cling-ons, ‘snow’ sprays, or markers on windows
    3. Please no multi-colored lights or multi-colored garland
    4. Recommended for use: green garland, white lights, poinsettias, ‘gold snow flakes’, and tree ornaments or bulbs
    5. Don’t forget the holiday music!
  1. Holiday Season – Here is a brief list and synopsis on what sales volume to expect as it compares to normal sales so that you may staff appropriately. Consider this as a general reference though; it is always wise to look at your individual store sales’ trends for exceptions:
    1. First three weeks of December sales volumes begin to dip. Don’t over-staff!
    2. Christmas: The week leading up to Christmas Day (whenever the kids get out of school; probably Dec 20 or 21 this year) begins to get busy.  Each weekday is 50-75% up on a normal weekday.  Christmas Eve will be on Sunday, Dec 24 and will be an expected standard Sunday volume.  We are closed Monday, Dec 25 Christmas Day (only day of the year) and then Tuesday, December 26 will be like a busy Sunday, and the 27th – 31st will be the equivalent of Saturday-like sales.  We often set weekly sales records during this week.  No one-single day is like a ‘Mother’s-Day-kind-of-busy’, but each day is busier than normal, which makes for an over-all busy week.  You will want as much staff available throughout this week as possible.
    3. New Year’s Eve (Sunday, Jan 31) – Expect normal Sunday sales.
    4. New Year’s Day (Monday, Jan 1) –Other than Thanksgiving Day, this is the only day of the year that our hours change because we open late.  Hours are 8am-3pm. Consider this day equivalent to Memorial or Labor Day Monday.  Business will start slow, but a strong late morning and lunch rush should be expected.
    5. Business will then fall off on Tuesday, Jan 2.  At that point, cut staff and start cleaning!

OPERATIONS MANUAL CHANGES

  1. None.