Operations Update

Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.

 

NEW INFORMATION

  1. Operations Call – Thank you to all of you who joined our new Quarterly Operations Conference Call this past Wednesday. I apologize for my poor connection that caused a lot of glitching throughout.  That will be corrected for our next call on Wednesday, May 22.  We will make every effort to make these calls as efficient as possible by providing valuable information to our operators, while minimizing wasted time.
  2. Ice Coffee – We are making a simple change to our iced coffee. We will switch to a canned whipped cream rather than use our current On Top Topping product that doesn’t have the right effect.  Please look for the new canned version on your order guide.
  3. Sausage – In some Gordon’s DCs the new improved sausage link is available, so we have put it on the order guide. This is a sausage link much closer to our original and does not have the casing that our guests don’t like.  As soon as the new sausage is available to all restaurants in the next couple of weeks, we will eliminate the other from the order guide.  Be advised, for inventory purposes, this new link comes in a 10lb box, not 12lb.

RECURRING TOPICS

  1. Biscuits & Gravy – Be advised, because of the increased size of our biscuits, Biscuits & Gravy should no longer be sold in the skillet. Rather, please sell it in the large bowl.
  2. Easter – Be advised, Easter Sunday is March 31 this year. Now is the time to place Easter signs in your lobby to let our guests know that we are open for business on this Day.  A very common misconception among the public is that we are extremely busy on this day, so many guests avoid coming in to avoid crowds and long wait times.  This can have an adverse effect on our business, so letting the public know well in advance that we have plenty of availability for fast service on Easter Sunday is critical.

OPERATIONS MANUAL CHANGES

  1. None.