Our mission is to delight every guest of Scramblers by impressing them with unique breakfast and lunch recipes and attentive friendly service in a clean, dynamic yet comfortable environment.
NEW INFORMATION
- Hollandaise Sauce – Be advised, it has come to our attention that due to tariffs and trade wars, Gordons is going to run out of our hollandaise sauce! We do not know when, but we have been told that Knorr Hollandaise will become unavailable soon. Therefore, we highly recommend all Scramblers locations order more now if possible! If not, this product can still be found on Amazon or your local grocer for a limited time as well. We have sampled substitute products including Knorr’s own Ready-To-Use version with none even close to acceptable. The best approach will be to increase your par level and keep it high until we have more information about when it will become available again.
RECURRING TOPICS
- New Menu – Reminder, our newest menu is scheduled to go live Wednesday, October 14! Attached below are the Product Prep Guide and Instructional Videos for these items. Order the products and begin training staff as early as possible so everyone will be ready in the coming weeks!
- Table Tent Line up – Due to the changeover to our new Fall Flavors, we have created a new lineup for your table tents. See the attached document to match up with your table tents. Scramblers Table Tent Protocol
- Fan Mail – As discussed in our quarterly operations call, we have begun soliciting feedback from our guests and have received more hate-mail than typical. We should recognize our flaws as an operation and make corrections wherever we can to improve. However, we have also received an unprecedented amount of very positive reviews and fan-mail! We should all acknowledge when our staff performs beyond our guests’ expectations. We are proud of the work our employees do, and they should be recognized for it. Therefore, attached is a link to our weekly positive reviews, categorized by location. Click below, find your restaurant, and share with your staff! August Positive Reviews!
- Inventory – Reminder, we have made subtle changes to this menu including eliminating our poor performers. Therefore, for the purposes of reducing inventory levels or avoiding purchasing products that won’t make the new menu, the following skews will not be necessary on the new menu: Strawberry Supreme Cake Mix, Asian Toasted Sesame Dressing, Tri-color Shredded Cabage Mix, Wonton Strips, Green Taco Sauce, and Chia Seeds.
OPERATIONS MANUAL CHANGES
- Server Training – In an effort to continuously improve our operations, we have created a highly detailed server training schedule that all stores should use. Attached is our newest version. We recommend that each restaurant print and laminate a copy of this guide for use in your store during all server training. If you would like to add additional items to your copy, please contact the IT support line at (614)-858-1488. This has also been published in the server manual under the Library tab in the Coop.